Yesterday we announced the RTM of Microsoft System Center Service Manager 2010 at MMS 2010. So if you want to start with Microsoft System Center Service Manager 2010 you can already download the eval version here.   Overview Microsoft System Center Service Manager 2010 is a flexible platform for automating and adapting IT Service Management best practices to your organization’s requirements. It provides built-in processes based on industry best practices for incident and problem resolution, change control, and compliance management. Through the power of its integrated platform, Service Manager automatically connects knowledge and information from System Center Operations Manager, System Center Configuration Manager, and Active Directory Domain Services. Service Manager delivers IT services that are: Integrated. Service Manager seamlessly integrates and unifies knowledge, process, and activities across the Microsoft platform. Efficient and Responsive. Service Manager reduces support costs while improving responsiveness to end users and reducing the time to resolution in the datacenter. Business Aligned. Service Manager optimizes resources to align to the business goals, support compliance, and quickly adapt to the ever-changing business requirements. This software is intended for evaluation purposes only. You must accept the license terms before you are authorized to use the software. There is no product support for this trial software. You are welcome to participate in the forums to share your trial experiences with others and to ask for advice.

Source: Contoso.se Two weeks ago I had an System Center Service Manager training in the UK together with some Microsoft Partners. Maarten Goet from Inovativ held an small System Center Service Manager competition for the best System Center Service Manager extension. Although I was not on the same class as Anders Bengtsson and Patrik Sundqvist I also entered the competition with a PowerShell script that exported the Classes and Properties of the System Center Management Packs to a Visio Diagram. Kind like the OpsMgr Authoring Console Tool Visio MP Diagram Generator ;-)

But Patrik and Anders showed an Asset Management extension for Service Manager and they won fair and square. More info on their extension can be found here.

Source: Rod Trent on Twitter and Techlog System Center Service Manager Beta 1 has shipped! You can download the Beta from Connect: https://connect.microsoft.com/SelfNomination.aspx?ProgramID=2733&pageType=1&SiteID=44